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AirTran Complaint - Traveling with a pet - Assisting and helping customers
AirTran Complaint

AirTran Complaint

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Traveling with a pet - Assisting and helping customers


I travel on Air Tran from BWI to SJU with my pet on her pet travel taxi or case without problems but when I came back from SJU to BWI at the airport counter they told me that I coud not used that pet travel taxi or case, the one that she used to go to Puerto Rico and that I need to buy one from them because those were the right one's to travel with them, that they won't let me get in to the flight with the case I had. I was forced to buy one of their pet travel taxi or case which was $50.00 just get my pet into the flight. How could you do a trip pass first without any kind of situation and the comes back the same thing (it was a round trip) and have this situation? How come Air Tran did not had a problem with the pet travel taxi or case the first time?


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